After Sales Care
Husqvarna, is a leading Swedish multinational corporation focused on providing their customers with professional first, park and garden equipment. In this example, the team at Husqvarna tasked 3ngage to create a consumer facing step-by-step interactive tutorial.
In this case, the team at 3ngage collaborated with the designer, product management, and training teams to create a fully interactive walkthrough of the blade changing procedure for their AutoMower product line. This experience followed the precise steps of the process, and the data capture provided the teams with insight into the usability of the procedure. This experience is deployed across multiple touchpoints in multiple regions.
An increase in consumer satisfaction and a reduction in warranty claims are the key results, coupled with a reduction in use of paper manuals.